Refund Policy

Overview

At AZTEAM, we take pride in the quality of our custom apparel. Due to the personalized nature of our products, our return and refund policy has specific guidelines outlined below.

Custom Products

Custom printed or embroidered items are made specifically for you and cannot be returned or exchanged unless there is a defect in materials or workmanship. Please review your order carefully before submitting, including design placement, sizing, and quantities.

Defective Items

If you receive an item with a manufacturing defect or printing error on our part, we will gladly replace it or provide a full refund. You must contact us within 7 days of receiving your order with photos clearly showing the defect.

Wrong Items or Sizes

If we ship the wrong item or size, contact us immediately. We will arrange for the correct items to be sent at no additional cost. Please keep the original packaging until the issue is resolved.

Refund Process

To request a refund or replacement:

1. Contact us at info@azteamonline.com within 7 days of receipt
2. Provide photos of the item and the issue
3. Our team will review your request within 2 business days
4. We will offer a replacement or refund as appropriate

Refund Timeline

Once a refund is approved, it will be processed within 5-7 business days. Refunds are issued to the original payment method. Please note that your bank may take additional time to post the refund to your account.

Exceptions

We cannot offer refunds or replacements for:

• Items ordered in incorrect sizes (please refer to our size charts)
• Artwork quality issues if you approved the proof
• Damage caused by improper care or washing
• Orders not received due to incorrect shipping address provided

Questions?

If you have any questions about our refund policy, please contact us at info@azteamonline.com. We're here to help!